Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to support@ketoxjewelry.com.
Filter by Topic
All
- All
- GENERAL INFORMATION
- JEWELRY QUESTIONS
- CARE GUIDE
- SIZING GUIDE
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
GENERAL INFORMATION
Production Lead Time
FINE JEWELRY
We take pride in crafting each and every piece of jewelry by hand in the India. Our goal is to ship your order to you as soon as possible. We do have certain
If you have a specific event or deadline in mind, please feel free to contact us. We will do everything we can to ensure your jewelry arrives on time.
We take pride in crafting each and every piece of jewelry by hand in the India. Our goal is to ship your order to you as soon as possible. We do have certain
If you have a specific event or deadline in mind, please feel free to contact us. We will do everything we can to ensure your jewelry arrives on time.
Payment Options
We accept a variety of payment options including PayPal etc...
Order Tracking
Once your order is processed and ready to be shipped, you will receive an email containing your tracking number.
We are unable to change the shipping address once the order has a tracking number.
We are unable to change the shipping address once the order has a tracking number.
Packaging
We believe in delivering the complete package of luxury and excellence to you. This is why all of our orders are elegantly packaged in our signature jewelry boxes. We also include a matching pouch to hold your jewelry for safekeeping.
The packaging also includes a beautiful box which adds an extra layer of sophistication to your gift-giving experience.
Whether you are treating yourself or gifting a loved one, we want you to feel special and pampered with each and every SK purchase.
The packaging also includes a beautiful box which adds an extra layer of sophistication to your gift-giving experience.
Whether you are treating yourself or gifting a loved one, we want you to feel special and pampered with each and every SK purchase.
Gifting
Upon request, we would be delighted to include a beautifully handwritten card with a message of your choice.
Our goal is to make your gift-giving experience seamless and memorable.
Please contact us if there is anything else we can do to help.
- To add a personalized message, simply enter it in the 'Notes' sections during your checkout process.
- If you would like us to include a gift receipt, please let us know in the notes section as well.
- After submitting your order, one of our SK representatives will email you to make sure everything is correct.
Our goal is to make your gift-giving experience seamless and memorable.
Please contact us if there is anything else we can do to help.
Discounts
We prioritize the quality and longevity of our products. To maintain their value, we do not offer any discounts or promotions through the use of promo-codes.
Instead, we strive to provide you with the best shopping experience and beautifully cherished products that retain their worth over time.
Instead, we strive to provide you with the best shopping experience and beautifully cherished products that retain their worth over time.
Counterfeit Sites
Beware of counterfeit sites that may use our images to offer products at seemingly discounted prices. We urge our valued customers to always verify the authenticity of a website by comparing it with the list of our official stockists available on our website.
If you encounter a site that you suspect is using our imagery without authorization or selling counterfeit versions of our products, please do not hesitate to contact us. Your vigilance helps us maintain the integrity of our brand and protects you from potential fraud.
If you encounter a site that you suspect is using our imagery without authorization or selling counterfeit versions of our products, please do not hesitate to contact us. Your vigilance helps us maintain the integrity of our brand and protects you from potential fraud.
JEWELRY QUESTIONS
Do your earrings come in pairs?
Yes, all earrings listed on our website are sold as a set of two.
If you are interested in purchasing a single earring, please contact us.
Also note, any earrings sold as a half pair will be considered as Final Sale and cannot be returned or exchanged.
If you are interested in purchasing a single earring, please contact us.
Also note, any earrings sold as a half pair will be considered as Final Sale and cannot be returned or exchanged.
How can I clean my jewelry at home?
To keep your jewelry shining and looking its best, follow these simple cleaning steps:
If you're interested in having your jewelry professionally cleaned and polished, please feel free to contact us.
- Fill a bowl with lukewarm water.
- Place your jewelry in the water and let it soak for a few minutes.
- Using a soft to medium bristle toothbrush, gently scrub the piece.
- Rinse the jewelry with fresh water and pat it dry.
If you're interested in having your jewelry professionally cleaned and polished, please feel free to contact us.
CARE GUIDE
Diamonds & Gemstones
To clean your diamond or gemstone jewelry, use lukewarm water.
- Let it soak in the water for a few minutes.
- Use a soft brush and clean in and around the settings.
- Then pat it dry with a soft cloth.
Gold & Platinum
Gold and platinum are considered precious metals and can easily be scratched. Try to avoid your jewelry from rubbing against hard surfaces and other pieces of jewelry.
To clean your diamond or gemstone jewelry, use lukewarm water.
To clean your diamond or gemstone jewelry, use lukewarm water.
- Let it soak in the water for a few minutes.
- Use a soft brush and gently clean the surface.
- Then pat it dry with a soft cloth.
SIZING GUIDE
How do I measure my wrist?
Step 1: First, gather either a tape measure, a piece of string, or a strip of paper—anything that can easily wrap around your wrist.
Step 2: Next, gently wrap your chosen material around the wrist where you plan to wear the bracelet. If you're planning to stack multiple bracelets, take measurements at the specific spots where each bracelet will sit. Mark the point where the two ends meet.
Step 3: Finally, place the string or paper strip on a flat surface and use a ruler to measure its length up to the marked point.
If you have any questions about your sizing, please contact us.
Step 2: Next, gently wrap your chosen material around the wrist where you plan to wear the bracelet. If you're planning to stack multiple bracelets, take measurements at the specific spots where each bracelet will sit. Mark the point where the two ends meet.
Step 3: Finally, place the string or paper strip on a flat surface and use a ruler to measure its length up to the marked point.
If you have any questions about your sizing, please contact us.
Rings & Bands
Our standard ring sizes available on our website range from size 6 to size 7.5 US.
- Eternity bands cannot be resized.
- Rings below a size 6 or above a size 7.5 US will be Final Sale.
- Additional charges may apply for rings larger than a size 8.
- We offer complimentary resizing, all we ask is that you pay for shipping.
- This fee applies for both domestic and international shipping.
Chain Bracelets
Our chain bracelets come in a standard length of 6 to 8 inches.
Necklaces
We believe that jewelry should not only be beautiful but also adaptable to your personal style, and our necklaces are designed with this principle in mind.
- The standard length of our necklaces are 14", 16", and 18" inches in length.
- Our 17" inch tennis necklaces are perfect for layering.
- Some necklaces may vary in length depending on the design.